Privacy Policy

1. About This Policy

Casey Quality Coatings (ABN 30 679 805 947) ("we", "us", "our") is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we collect, use, disclose and safeguard your personal information when you visit our website or engage our services.

2. Information We Collect

We may collect the following types of personal information:

• Name, phone number and email address (submitted via our contact/quote form)
• Property address or service location
• Details of the services you enquire about or engage
• Technical data such as IP address, browser type and pages visited (collected automatically via server logs)

We collect personal information only by lawful and fair means, and only where it is reasonably necessary for our business functions.

3. How We Use Your Information

We use your personal information to:

• Respond to your enquiries and provide quotes
• Schedule and deliver our waterproofing, renovation, tiling and painting services
• Send service-related communications (e.g. appointment confirmations)
• Comply with legal and regulatory obligations
• Improve our website and services

We will not use your information for direct marketing without your consent, and you may opt out of any marketing communications at any time.

4. Disclosure of Your Information

We do not sell, trade or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating our business (e.g. email delivery services), subject to confidentiality obligations. We may also disclose information where required by law or to protect the rights, property or safety of Casey Quality Coatings, our clients or others.

5. Data Storage and Security

Your personal information is stored securely and we take reasonable steps to protect it from misuse, interference, loss, unauthorised access, modification or disclosure. Our website uses HTTPS encryption for all data in transit. We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.

6. Cookies and Analytics

Our website may use cookies and similar technologies to improve your browsing experience and analyse site traffic. You can control cookie settings through your browser. We do not use cookies to identify you personally without your consent.

7. Access and Correction

Under the Privacy Act 1988, you have the right to access the personal information we hold about you and to request corrections if it is inaccurate, incomplete or out of date. To make a request, please contact us using the details below. We will respond within a reasonable timeframe.

8. Complaints

If you believe we have breached the Australian Privacy Principles, please contact us in the first instance. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be available on this page with the date it was last updated. Continued use of our website after any changes constitutes your acceptance of the updated policy.

10. Contact Us

For any privacy-related enquiries, please contact: